Every printer is different so please consult your printer’s user manual for instructions on performing a cleaning cycle on your printer. If the error continues, it may be necessary to perform a cleaning cycle to improve the quality of the print and allow the alignment process to be completed. Reinstall your cartridge into the printer (making sure it clicks into place), and attempt the alignment process again. Using a lint free cloth (such as a coffee filter), gently wipe the chip to remove any obstruction or debris. Ensure that the chip is in place and if so, you will want to clean it from any obstruction or debris as this may be preventing the alignment from completing. ![]() Remove the cartridge from your printer and locate the chip. If you receive an error message stating that the “alignment failed” or that the ”alignment could not be completed”, this may indicate that the printer is not properly recognizing the cartridge.
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